Returns & Refunds Policy

Returns & Refunds Policy

At TCG MASTERZ, we want you to shop with confidence. This Returns & Refunds Policy explains how returns, cancellations, and refunds are handled for purchases made through tcgmasterz.co.

1. 30-Day Return Policy

We accept eligible returns within 30 calendar days of delivery.

To qualify for a standard return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Factory seals must remain intact, where applicable.
  • The item must not show signs of damage, alteration, or tampering.
  • Proof of purchase or a valid order number must be provided.

2. How to Request a Return

To request a return, contact us at info@tcgmasterz.com within 30 days of receiving your order.

Please include your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions. Please do not send items back before receiving return instructions.

3. Non-Returnable Items

Unless required by applicable law, the following items are not eligible for standard returns:

  • Products that have been opened, used, or altered.
  • Trading card products with broken or removed factory seals.
  • Items damaged after delivery due to misuse or improper handling.
  • Products specifically identified as final sale before purchase.
  • Gift cards and other non-physical products, where applicable.

These exclusions do not limit any rights you may have concerning defective, damaged, or incorrectly supplied products.

4. Return Shipping Costs

Customers are responsible for return shipping costs for standard returns unless otherwise stated or required by applicable law.

If you receive an incorrect, damaged, or defective product, please contact us so we can review the issue and arrange an appropriate resolution.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for standard returns unless required by law or otherwise agreed.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at info@tcgmasterz.com as soon as possible.

Please include your order number, a description of the issue, and photographs where available.

We will review the issue and provide an appropriate solution, which may include a replacement, return, or refund.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

If cancellation is unavailable, you may request a return after delivery in accordance with this policy.

8. Pre-Orders

Pre-order products are items purchased before their expected availability or release date.

Estimated release and shipping dates are provided on the relevant product page and may change due to supplier or distribution delays.

Pre-order cancellation and refund requests will be handled in accordance with the terms disclosed at checkout and applicable consumer protection laws.

If we cannot fulfill a pre-order within the disclosed timeframe, we will communicate the delay and provide the options required by applicable law.

9. Contact Information

For questions about returns, refunds, or cancellations, contact:

TCG MASTERZ
Website: tcgmasterz.co
Email: info@tcgmasterz.com

Last Updated: October 22, 2026